Community & Content Guidelines

VolcanoBox is committed to fostering a respectful, inclusive, and safe community for all users, vendors, creators, and influencers. These Community & Content Guidelines outline expected behavior, content standards, and enforcement actions for violations. By using VolcanoBox, you agree to uphold these standards and respect the rights and dignity of others.

The following content and behavior are prohibited on the VolcanoBox platform: 2.1 Hate Speech & Discrimination • Content targeting individuals or groups based on race, ethnicity, religion, national origin, caste, sexual orientation, gender identity, or disability • Slurs, dehumanizing language, or calls for exclusion • Conspiracy theories based on identity or protected characteristics 2.2 Harassment & Abuse • Direct harassment, threats, or cyberbullying of users, staff, or creators • Doxxing (sharing personal information without consent) • Coordinated abuse campaigns • Sexual harassment or unsolicited sexual content 2.3 Fraud & Manipulation • Fake reviews or purchase verification fraud • Review manipulation or artificial rating schemes • Promotional credit fraud or account exploitation • Impersonation of other users, vendors, or staff • False product claims or misleading descriptions 2.4 Spam & Spam-Like Behavior • Excessive repetitive messaging • Commercial spam unrelated to VolcanoBox • Unsolicited promotional content • Misleading links or phishing attempts 2.5 Illegal Activity • Sale or promotion of illegal goods or services • Drug trafficking, weapons, or contraband • Engagement in or promotion of illegal activity • Fraud, money laundering, or financial crimes 2.6 Sexual or Violent Content • Graphic sexual content or exploitation • Child exploitation or abuse material • Graphic violence or gore • Content glorifying violence or self-harm 2.7 Misinformation & Dangerous Content • Health misinformation that could cause harm • Vaccine misinformation • Dangerous activity instructions (bomb-making, etc.) • Promotion of self-harm or suicide 2.8 Intellectual Property Violations • Copyright or trademark infringement • Unauthorized use of brand logos or intellectual property • Plagiarism or unauthorized content reproduction

3.1 Your Responsibilities When posting content (reviews, photos, stories, comments), you: • Warrant that content is original, accurate, and your own work • Are responsible for obtaining permissions from people appearing in photos • Will not post content you don't have rights to share • Assume all liability for content you post 3.2 Content Rights & License By submitting content to VolcanoBox, you grant us: • Non-exclusive, royalty-free, worldwide license to use content • Right to repost, republish, and display content on the platform • Right to modify content for clarity, formatting, or platform consistency • Right to use content in marketing materials and social media • Right to archive and analyze content for insights 3.3 Retention of Ownership You retain ownership of your original content: • Content remains your property • You may request content removal (subject to legal obligations) • VolcanoBox's license survives removal (archived content may remain in use) 3.4 Content Moderation VolcanoBox reserves the right to: • Remove content violating these guidelines • Edit content for clarity or compliance (with notification) • Disable comments on specific content • Flag content as sensitive or controversial 3.5 Appeal Process If content is removed or flagged: • You will receive notification with reason • You may appeal removal within 7 days • Submit appeal with explanation to moderation@volcanobox.ca • VolcanoBox will review and respond within 5-7 business days

4.1 Review Authenticity Reviews must: • Be based on genuine experience with product • Be honest and accurate • Avoid spam, duplicates, or off-topic content • Not include personal information (phone numbers, emails) 4.2 Prohibited Review Content The following are not permitted in reviews: • Links to external websites or promotional content • Harassment or personal attacks on other reviewers • Unsubstantiated claims about product defects • False claims of authenticity or verification • Duplicate reviews posted by same user 4.3 Review Manipulation VolcanoBox prohibits: • Posting fake reviews (including by competitors) • Paying for positive reviews • Creating fake accounts to boost/harm ratings • Vote manipulation or rating fraud • Posting reviews to manipulate founder credit programs 4.4 Consequences First violation: Review removed, warning issued Second violation: Account review restricted, possible suspension Ongoing violation: Permanent account suspension 4.5 Dispute Resolution If you believe a review is false or harassing: • Report through platform reporting tool • Provide reason and supporting evidence • VolcanoBox will investigate within 5-7 days • Contact reporting@volcanobox.ca for urgent matters

5.1 Creator Responsibility Creators, influencers, and content partners agree to: • Disclose commercial relationships with VolcanoBox • Follow FTC/CWTA advertising guidelines (clear #ad or #sponsored) • Provide accurate product information • Not make unsubstantiated health or safety claims • Represent products honestly and fairly 5.2 Sponsored Content Disclosure Influencer posts must clearly indicate: • #ad or #sponsored (required in caption or first comment) • Nature of sponsorship or partnership • Affiliate link status (if applicable) • Compensation received (if legally required) 5.3 Product Representations Influencers must not: • Make false or misleading product claims • Claim products cure or treat medical conditions (unless verified) • Imply VolcanoBox endorsement for untruthful statements • Mislead audiences about product contents or sourcing • Exaggerate results or benefits 5.4 Creator Suspension VolcanoBox reserves the right to: • Suspend collaborations for guideline violations • Revoke promotional credit or compensation • Remove all sponsored content • Publicly disassociate from creators violating guidelines 5.5 Liability Limitation VolcanoBox is not liable for: • Influencer product representations or claims • Creator-generated content accuracy • Influencer conduct or behavior • Accuracy of influencer testimonials Influencers are independent contractors and are responsible for legal compliance of their content.

6.1 Giveaway Eligibility VolcanoBox giveaways: • May require account creation and minimum engagement • May have geographic restrictions (Canada, certain US states) • May require minimum age (18+) • Are non-transferable to other accounts 6.2 Prohibited Behavior The following are not permitted in giveaways: • Creating fake accounts to enter multiple times • Using bots or automated scripts to enter • Purchasing fake followers to increase odds • Sharing login credentials or accounts • Harassment of other participants 6.3 Winner Selection & Verification • Winners selected randomly from eligible entries • Winners verified for eligibility • VolcanoBox reserves right to disqualify ineligible entries • Winner notification via email or DM 6.4 Prize Fulfillment • Prizes awarded as described in giveaway rules • No cash equivalent unless specified • Prizes subject to availability • Unclaimed prizes forfeited after 30 days 6.5 No Affiliation Giveaways are not sponsored or affiliated with: • Social media platforms (Facebook, Instagram, TikTok, etc.) • Unless explicitly stated in rules • Platforms are not responsible for giveaway administration

7.1 Vendor Responsibility Vendors using the VolcanoBox platform agree to: • Provide accurate product information and images • Comply with food safety and labeling regulations • Maintain inventory accuracy • Respond to customer inquiries within 24 hours • Fulfill orders in accordance with timelines 7.2 Product Listing Standards Product listings must: • Include accurate descriptions and ingredient information • Use real product photos (not stock images without disclosure) • Clearly indicate product origin and sourcing • Disclose known allergens and warnings • Not make unsubstantiated health claims 7.3 Vendor Misconduct VolcanoBox will suspend or remove vendors for: • Repeated quality or delivery failures • False product representations • Health and safety violations • Customer harassment or abuse • Fraud or manipulation • Violation of food safety regulations 7.4 Vendor Communication Vendors must: • Communicate professionally with customers • Not solicit customers to communicate off-platform • Not request payment outside the VolcanoBox platform • Maintain confidentiality of customer information 7.5 Vendor Appeal Process Suspended vendors may appeal within 14 days: • Submit appeal with explanation to vendor@volcanobox.ca • Provide evidence of remediation • VolcanoBox will review within 7-10 business days • Final decision is binding

8.1 Warning System First violation: Written warning with explanation Opportunity to correct: 7-14 days to remedy (for content removal violations) 8.2 Suspension Repeated violations or serious first-time violations result in: • Account suspension (7-30 days) • Restricted posting or commenting privileges • Loss of promotional credit eligibility • Notification of violation and duration 8.3 Permanent Ban Permanent account suspension occurs for: • Egregious violations (hate speech, harassment, illegal activity) • Repeated suspension violations • Fraud or manipulation of platform • Threats or violence • Child exploitation or abuse 8.4 Data Retention After account suspension or ban: • VolcanoBox may retain data for legal obligations • Content may remain archived for record-keeping • User information retained per Privacy Policy • Banned accounts cannot be reinstated 8.5 Notification & Appeal Before account action, you will receive: • Notification of violation and specific guideline breach • Explanation of action (warning, suspension, ban) • Appeal instructions and timeline 8.6 Appeal Process To appeal an account action: • Email appeals@volcanobox.ca within 14 days • Provide account information and explanation • Submit evidence supporting your position • VolcanoBox will respond within 10-14 business days Final decisions are binding and non-negotiable.

9.1 How to Report To report a violation: • Use in-app "Report" button on content or profile • Email reporting@volcanobox.ca with details • Include specific guideline violated • Provide screenshot or link to content 9.2 Information to Include When reporting, provide: • Content or account URL • Description of violation • Why it violates guidelines • Screenshots or documentation • Your contact information (optional) 9.3 Anonymity Reports may be submitted anonymously: • No account login required • VolcanoBox cannot follow up on anonymous reports • Limited investigation possible without contact info 9.4 Investigation Timeline VolcanoBox will: • Acknowledge receipt within 24-48 hours (if contact provided) • Investigate within 5-7 business days • Take action if violation confirmed • Notify reporter of action taken (if appropriate) 9.5 Frivolous Reports Repeatedly reporting content that does not violate guidelines may result in: • Account warning • Reporting privilege suspension • Account suspension for abuse of reporting system

VolcanoBox is not responsible for: • User-generated content accuracy or truthfulness • Product claims made by creators or influencers • Product quality or authenticity issues • Vendor conduct or vendor disputes • Customer harassment or abuse between users • Content moderation delays • Mistaken removals of content (good faith moderation) • Third-party conduct on the platform VolcanoBox exercises reasonable care in moderation but cannot guarantee removal of all violating content due to scale of platform.

For violations, questions, or appeals: Reporting: reporting@volcanobox.ca Appeals: appeals@volcanobox.ca Moderation: moderation@volcanobox.ca Creator Issues: creator@volcanobox.ca We respond to all reports within 24-48 business hours.