VolcanoBox
Product, food & delivery information
Information for the current monthly store and Nica brunch. Previous customer obligations remain preserved.
The current monthly catalogue
The current catalogue consists of the products published for that delivery cycle. Products ship directly from Nicaragua to the customer’s Canadian address, across Canada. Delivery is scheduled for the last Friday of the assigned month. Current cutoff and delivery details appear before checkout. Old transit estimates and Fritanga or pickup-order instructions do not apply to this store.
Ingredients, allergens and handling
Review the item description, ingredients, allergens and handling instructions before ordering. Contact support if necessary information is missing. We do not promise that products or the brunch environment are allergen-free. Follow the storage and preparation instructions provided for each item.
If something is wrong
If an item arrives damaged, spoiled, incorrect or otherwise unsuitable, do not consume it. Keep the order details and packaging information, and contact support with photos when available. Support will review the problem and confirm next steps. Do not return an item before receiving instructions. This notice does not cancel existing refund obligations or applicable customer rights.
Delivery updates
Check My orders for the assigned delivery date and carrier tracking when available. Contact support about a delay, missing shipment or changed delivery information so it can be reviewed. We do not automatically substitute an item or deduct an unapproved shipping charge from a refund.