VolcanoBox
Refunds & order help
Information for the current monthly store and Nica brunch.
Start with your order details
For a problem with a monthly order or brunch reservation, contact support@volcanobox.ca. Include your order number, account email, and a description of the problem. If an item arrived damaged, include photos when available.
Review before returning anything
George coordinates the review of your request. Contact support and wait for confirmation of the next steps before sending any item back. Support will confirm the outcome of a refund review with you.
Check your payment and reservation
My orders shows the recorded payment status for your purchase. A brunch RSVP is confirmed after successful payment. If a payment is unclear, contact support with the order number so it can be reviewed.
Previous purchases
Your previous order history and recorded account balances remain available for review. For help with an earlier purchase or balance, contact support using its original details. Existing customer obligations continue to apply.
Closed until ready
Product sales stay closed until inventory, prices and required store settings are complete. Brunch reservations stay closed until the first month, venue/city, time and capacity are confirmed and the owner publishes the event. Published information is not a paid reservation. Fritanga/pickup commerce, marketplaces, wallets, rewards and recurring purchases are not open in the current store.
Need help with an order?
Contact support with your order number and the email on your account.
support@volcanobox.ca